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FAQ - Shopper iPhone
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Sharing a list with someone

You can share a list with someone by pressing the Share button from the list screen. If list sharing is turned off, you will get a sign in prompt. After signing in, you will be able to enter any recipients' email addresses to send invitation emails to. Recipients simple need to accept the email invite on their iPhone or iPod Touch and the shared list will be added to the Shopper application on their device.

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The invite mail does not let me open a sharing list

We have noticed that if you access your Google Mail or a small number of other email service providers via their websites that they will remove the Shopper list sharing link in an attempt to protect you because of the unknown format the link. The Shopper list sharing email contains a specially formatted link that the iPhone uses to launch Shopper and connect you to the shared list. Please open the list sharing email from your iPhone’s mail app directly to obtain the correct link and receive a shared list.

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What to expect when sharing a list

Once you send a list to other users, your list icon changes to show that the list is shared. Should all the recipients delete the received list, your list icon will change back to normal. Once you send/accept a list, you will be able to update it and receive updates from the other person. If you are a recipient, the updates are restricted to adding new items, adding items to cart, copying items to another list and deleting the list. If a list owner deletes the shared list, the list is converted to a local list on the recipients devices.

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Unknown error when sharing a list

If you encounter an "unknown error" when trying to share a list with someone, please look to see if your list name or any items or notes on your list contain an ampersand (&) character. Currently, the & character is not supported. We are working to accomodate this special character in a future release. Until that time, editing your list to remove the & character should restore list sharing capability.

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Registration Error message

Currently, Shopper only supports alphabetic characters in account registration fields. If you enter any special characters while registering your account, you will get the message error "40". This means that Shopper has received your registration request with an unsupported character included in your information. We are working revise this error message to be more informative.

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Unsharing a list

You can turn list sharing off entirely or on a list by list basis. Presently, it is not possible to unshare lists from specific individuals.To unshare a list with all people that received it, view that list and tap the "gear" icon to see list settings. From the settings screen, scroll to the very bottom and you will see a button "Unshare List". Pressing this button will unshare the list from others. Those users that received the shared list will no longer bee able to update your list, however they will retain a private copy of that list in the last state it was in when unshared. In order to re-share lists with others, you will need to share the list with recipients via their email address again.

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Using item notes to include detailed product info

Please be aware that notes are saved both in the product catalog and in the shopping list. Whenever you edit a note, it gets saved in the current list and also back into the product catalog. That way, the note is preserved, even if you delete the shopping list. The only consequence of this is: if you have two lists with a different note for the same item, whichever list was last active will be the note that gets saved as the default note in the catalog. That means when you go into a list that does not contain a note, you will get the note from the last active shopping list.

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Viewing My Flyers+

MyFlyers+ uses a postal code to deliver flyers local to you on your iPhone. Shopper will use your postal code to estimate the distance from you to your closest stores with special offers. You will be asked for your postal code the first time you run a version of Shopper that has MyFlyers+ and also in the space we would normally show special offers from local retailers when no postal code is entered.

Once you have entered your postal code, Shopper will check for nearby retailers that are offering specials similar to the items on your list. To retrieve and view these special offers, view your list, then tap an item name on the list to see the item's additional information. Once on the item info screen you will see MyFlyers+ directly beneath the coupon field.

MyFlyers+ shows the same deals offered on the retailer's printed circular. The deals that appear similar to this item on your list will be shown, broken up by retailer. Tapping a special offer will show you additional information about the item on sale, where it is being sold, the price, and picture of the item. If you tap on the store's location info you can either call the store directly or show the location on a map.

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My Flyers+ and Stores

MyFlyers+ will always attempt to deliver you any available special offers for stores near you and also for the store you appear to currently be in. To do this, myFlyers+ relies on the stores you create in Shopper (also used to save pricing, aisle order and other information). Please check if you can associate a retailer name to the store you have created in shopper. You can do this by editing the store. Having the retailer name set for a store will assist MyFlyers+ deliver special offers relevant to that retailer.

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US/Canada & International Retailers

We will be constantly adding retailers as they come aboard and rest assured, we are making every effort to include as many retailers around you as possible. Odds are that we have probably already reached out to them, but it would sure help speed things up if you told their customer service department that you’d like to see their flyers on Shopper! We appreciate the assistance and look forward to bringing you good news from this request soon.

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What are FDA/USDA alerts?

FDA alerts detail any U.S. Food and Drug Administration recalls, allergy alerts, and warnings. We offer these to users when one may be applicable to an item on your list to help keep you informed of potential health hazards.

Similarly, USDA alerts detail the U.S. Department of Agriculture's alerts and recalls on meat and poultry products.

For international users, we realize this information may not be relevant to you and are working on adding a limitation to how we show these alerts so that only users inside the U.S. will see them.

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Where does the FDA/USDA alert show up on my Shopper screen?

FDA alerts are shown as supplemental notes underneath an item's name on your list, this does not replace your own notes for the item. It is purely supplemental and intended to inform of a possible warning relating to this item. Viewing the item info for the item shows you the same alert on the bottom of the screen. Tapping this alert will show the full FDA alert in a browser window within Shopper so you can read the full alert information.

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What happens if I click on the FDA/USDA alert?

You will be shown to the FDA or USDA website's page detailing the alert from within a browser window in Shopper.

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Can I opt-out of ads?

Yes. There is a yearly subscription fee of $1.99 which will not show you any ads or hints.

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How would I subscribe?

Go to Shopper Settings > App Settings > Subscribe. You will be prompted to login to your iTunes account.

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I am a Shopper Lite user, can I upgrade to a Shopper version that doesn't include ads and has more features?

Yes, certainly. You can go to Shopper Lite settings and tap on the Upgrade Now button.

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Not seeing results for a barcode scan?

If you scan an item and Shopper can't recognize the product, dont discard the scan and try again! When you scan an item and you dont get an item name, just tap to add one and save the product to your list. From that time on, every time you scan that item Shopper will know exactly what it is.

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How can I scan barcodes?

From the Shopping List screen, tap the "+" button. The search screen will open and in the top-right hand corner you will see a "Barcode" button. Tapping this button opens the scanner. Scan an item, then edit the scan results as needed and save. Saving the item adds it to your list. You are then returned to the scanner to add more items. If you wish to return to the list simply tap "Back" from the scanner screen.

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Setting your language

Shopper supports several different languages (currently English, Dansk, Deutsch, Español, Français, Nederlands, Norsk, Português, Svenska, Русский, and 日本語). The language it uses is controlled by the language set on your iPhone or iPod.

There are actually two components in Shopper affected by the language - the UI and the standard list of grocery items. The UI is always displayed in the language set in Settings > General > International > Language. The grocery items on the other hand are loaded the first time the app runs and take on the language you had set at that time. They never change after that. So even if you change the phone's language, the grocery items don't change. This is by design so that you can customize the grocery items without worrying about them being changed by Shopper.

If you need to change the language of the grocery items, first set your desired language in Settings > General > International > Language. Then start Shopper and go to the Settings screen. From there, choose Reset > Reset All Content. This will reload the grocery items using the current language.

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Setting your currency symbol

Shopper uses the currency symbol appropriate for the region you have set on your phone. The region (typically a country) is different than the language. You change this setting on your phone under Settings > General > International > Region Format. For example, if you live in Canada and speak French, you might set Language to French and Region Format to Canada. That way, Shopper displays in French but uses the Canadian currency symbol and number formatting standards.

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Organizing your list to match the aisle layout of your store

You can rearrange Shopper’s Aisles into the order that fits your store. In the Aisles screen, tap Edit then drag the aisles into the order you want. Your shopping list will then be organized the same way (assuming you have "Sort by Aisle" turned on). If you have created multiple stores in Shopper, you can create a different aisle layout for each store.

Tips for setting up store and aisles

The store buttons across the top of the shopping list are for rearranging your current list based on the aisle layout of that store. You can specify the layout of each store in the Aisles screen. When you tap a store button, it redisplays your current shopping list in a different order. If Store A has Produce at the top of its aisle order, then selecting Store A will cause all the produce items to be at the top of the list. If Store B has Produce at the bottom of its aisle order, then selecting Store B will cause the produce items to be at the bottom of the list.

You can also hide aisles for particular stores. So for example, you might hide all food aisles for a store like a hardware store. That way, when you are in a hardware store, your list will display only hardware items, and not food items.

The intent of switching stores is to allow you to have one big list that you take from store to store and to use the store buttons to help with the organization of your list.

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Using one master list with multiple stores

Here’s an example of a way to use one master shopping list for multiple stores (instead of creating separate lists for each store). Let’s say you have created a pharmacy store named FeelRight Pharmacy and a grocery store named GroceryMax. When you’re at FeelRight Pharmacy, you don’t want to see all the grocery items on your list. And when you’re at GroceryMax, you don’t necessarily want to see all the pharmacy items, although you might want to temporarily see them since sometimes you buy pharmacy items at the grocery store. Here’s how to set this up.

When you create your GroceryMax store, set its aisles up so that all grocery-related aisles are visible and the rest are hidden. By default, Shopper comes with a Pharmacy aisle and a Toiletries aisle so you probably want to hide those for GroceryMax. You can do that in the Aisles screen by tapping the Edit button. Do the opposite for FeelRight Pharmacy — hide everything except the pharmacy-related aisles. Then create just one shopping list with everything in it. When you shop at FeelRight Pharmacy, tap the FeelRight Pharmacy button at the top of your shopping list. You will then see only your pharmacy items. When you’re at GroceryMax, tap the GroceryMax button and your list will change to display only grocery items. Now, if you want to see those pharmacy items as well, tap the All Stores button and you will now see everything. The nice thing about working this way is that you only have to manage one shopping list but you can switch from store to store until you have checked everything off.

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Creating a custom Aisle

If you would like to create a custom Aisle, go to the Aisles screen > Edit > then tap on the + sign. A screen to add the Aisle will appear.

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Deleting an Item

To delete an item, please locate the item you wish to delete by browsing for the item. When located, tap “Edit”, you will see a red delete icon appear next to all items within that aisle. Tap the desired item’s icon to delete the item. Note this affects all lists that may have the item on the list or in-cart.

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What are Templates?

Templates are a way of create standard lists that you reuse all the time. Think of templates as starter lists for other lists. You might make a template for things you normally buy every week, for some of your favorite recipes, or for special occasions, like the holidays or a cocktail party. Turning on the template flag simply marks that list as a template. Otherwise, it is just a normal list. You can change this option on a list anytime. On the Lists screen, tap Edit, then select the list you want to change into a template, then set Template to ON, then tap Save. Template lists show up at the bottom of the Lists screen in gray. When a list is a template and you try to open it, Shopper first asks you if you want to create a new list based on the template or if you want to modify the template itself. See Creating a new list with several items from another list if you want to create a new list with only a portion of a template list.

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Creating a new list with several items from another list

You can easily create a new shopping list containing just a handful of items from another shopping list. To do this, open a shopping list and then tap the Edit button. This mode allows you to select multiple items. When you have selected all the items you want, tap the New button to create a new list containing just the items you have selected.

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Create a store

To create a custom store you would go to the List Screen > tap + sign > Default Store > tap the + sign again > Add a store.

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Copying and moving items between lists

You can easily copy and move items between shopping lists. To do this, open a shopping list and then tap the Edit button. This mode allows you to select multiple items. When you have selected all the items you want, tap the Copy or Move button to transfer items between lists.

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What about backups?

iTunes makes backups of all app data, including Shopper, whenever you sync. You can use those backups to restore all your app data, including Shopper, to any iPhone or iPod that you have authorized with your iTunes account. So if you ever have to restore your device or buy a new one, you will be able to transfer your Shopper data. Just make sure you regularly sync with iTunes. That's when backups occur.

Here are a couple of tech support articles from Apple about backups:

http://support.apple.com/kb/HT1414
http://support.apple.com/kb/HT1766

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Recipes

While Shopper doesn't have direct support for recipes, you can create a separate list for each recipe. When you want to add the ingredients from a recipe to one of your main shopping lists, Shopper has a couple different ways to do this.

Using the + button on your shopping list, you can type the first few characters of a recipe name and then tap the recipe. All the items from that recipe list will be added to your current shopping list.

FAQ FAQ

If you need to be add only a few items from your recipe, then you can open that recipe, tap Edit, and then select a few items. Then tap Copy to copy those items to your main shopping list.

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Shopper has stopped opening

If Shopper starts to open but then returns to the home screen, follow these recommendations. This problem likely affects all your purchased apps, not just Shopper.

Is your current region set? If not, on your iPhone, go to Settings > General > International > Region Format. If it is empty or not set, try changing it and then open Shopper again.

Restart your iPhone/iPod touch. Hold down the on/off switch until the iPhone/iPod asks you if you want to power down. Do that, then hold the on/off switch to start the phone up again.

Update iTunes and your system software. Is your iPhone/iPod touch updated to the latest iPhone system software? Are you using the latest iTunes? There was a problem with early versions of the iPhone system software in which apps would stop launching. One symptom of this problem was that once it started happening, all purchased apps would fail to launch.

Use your original iTunes account. Do you have multiple iTunes accounts? If so, iTunes can get confused leading to purchased apps not being able to run. Purchased apps are tied to the account from which they were bought. You can tell which account purchased an app by looking in the Applications panel in iTunes. Select Applications from the iTunes left sidebar. Then locate Shopper, right-click or control-click, and then select Get Info. In the displayed window you will find Account Name under the Summary tab.

Reauthorize your desktop computer. The source of this problem is most likely related to the Digital Rights Management features of the apps you purchase. Reauthorizing your desktop computer will redo all the digital rights and possibly clear this problem up.

  1. Launch iTunes
  2. Select "Deauthorize Computer" from the Store menu
  3. Enter your iTunes Store Account ID and Password, then click the Deauthorize button
  4. Next, choose "Authorize Computer" from the Store menu
  5. Enter your iTunes Store Account ID and Password, then click the Authorize button
  6. Sync your phone to iTunes again

Restore your phone from backup. This process reinstalls everything from scratch using the backup that iTunes has created. It should also address and Digital Rights Management issues.

  1. Connect you device to iTunes
  2. Let iTunes make a backup and do a sync
  3. After that is done, right-click or control-click your device in iTunes' left sidebar
  4. Select Restore from Backup
  5. Pick a backup from the popup menu (there may be only one)
  6. Let iTunes do the restore (it does a reinstall of the OS, a reboot, and then a sync which completes the restore)
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