Shopper

Shopper iPhone

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   Shopper has stopped opening

   If Shopper starts to open but then returns to the home screen, follow these recommendations. This problem likely affects all your purchased apps, not just Shopper.

   Is your current region set? If not, on your iPhone, go to Settings > General > International > Region Format. If it is empty or not set, try changing it and then open Shopper again.

   Restart your iPhone/iPod touch. Hold down the on/off switch until the iPhone/iPod asks you if you want to power down. Do that, then hold the on/off switch to start the phone up again.

   Update iTunes and your system software. Is your iPhone/iPod touch updated to the latest iPhone system software? Are you using the latest iTunes? There was a problem with early versions of the iPhone system software in which apps would stop launching. One symptom of this problem was that once it started happening, all purchased apps would fail to launch.

   Use your original iTunes account. Do you have multiple iTunes accounts? If so, iTunes can get confused leading to purchased apps not being able to run. Purchased apps are tied to the account from which they were bought. You can tell which account purchased an app by looking in the Applications panel in iTunes. Select Applications from the iTunes left sidebar. Then locate Shopper, right-click or control-click, and then select Get Info. In the displayed window you will find Account Name under the Summary tab.

   Reauthorize your desktop computer. The source of this problem is most likely related to the Digital Rights Management features of the apps you purchase. Reauthorizing your desktop computer will redo all the digital rights and possibly clear this problem up.

   1. Launch iTunes
   2. Select "Deauthorize Computer" from the Store menu
   3. Enter your iTunes Store Account ID and Password, then click the Deauthorize button
   4. Next, choose "Authorize Computer" from the Store menu
   5. Enter your iTunes Store Account ID and Password, then click the Authorize button
   6. Sync your phone to iTunes again

   Restore your phone from backup. This process reinstalls everything from scratch using the backup that iTunes has created. It should also address and Digital Rights Management issues.

   1. Connect you device to iTunes
   2. Let iTunes make a backup and do a sync
   3. After that is done, right-click or control-click your device in iTunes' left sidebar
   4. Select Restore from Backup
   5. Pick a backup from the popup menu (there may be only one)
   6. Let iTunes do the restore (it does a reinstall of the OS, a reboot, and then a sync which completes the restore)

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   Registration Error message

   Currently, Shopper only supports alphabetic characters in account registration fields. If you enter any special characters while registering your account, you will get the message error "40". This means that Shopper has received your registration request with an unsupported character included in your information. We are working revise this error message to be more informative.

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   I am a Shopper Lite user, can I upgrade to a Shopper version that doesn't include ads and has more features?

   Yes, certainly. You can go to Shopper Lite settings and tap on the Upgrade Now button.

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   Can I opt-out of ads?

   Yes. There is a yearly subscription fee of $1.99 which will not show you any ads or hints.

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   How would I subscribe?

   Go to Shopper Settings > App Settings > Subscribe. You will be prompted to login to your iTunes account.

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   Setting your language

   Shopper supports several different languages (currently English, Dansk, Deutsch, Español, Français, Nederlands, Norsk, Português, Svenska, Русский, and 日本語). The language it uses is controlled by the language set on your iPhone or iPod.

   There are actually two components in Shopper affected by the language - the UI and the standard list of grocery items. The UI is always displayed in the language set in Settings > General > International > Language. The grocery items on the other hand are loaded the first time the app runs and take on the language you had set at that time. They never change after that. So even if you change the phone's language, the grocery items don't change. This is by design so that you can customize the grocery items without worrying about them being changed by Shopper.

   If you need to change the language of the grocery items, first set your desired language in Settings > General > International > Language. Then start Shopper and go to the Settings screen. From there, choose Reset > Reset All Content. This will reload the grocery items using the current language.

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   Setting your currency symbol

   Shopper uses the currency symbol appropriate for the region you have set on your phone. The region (typically a country) is different than the language. You change this setting on your phone under Settings > General > International > Region Format. For example, if you live in Canada and speak French, you might set Language to French and Region Format to Canada. That way, Shopper displays in French but uses the Canadian currency symbol and number formatting standards.

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   What are Daily Deals?

   Daily deals are a selection of some of the best available specials within Shopper that day. It’s a single place to come see hot offers from our largest retailers, changing every day.

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   I see a new Stores section. What is that and how do I use it?

   Stores is a place to search for and add all your favorite stores to Shopper. Track prices specific to each store, view the store's weekly flyer, customize how aisles are ordered specific to that store, and more. Search for new stores around you by using a postal code or use GPS to let Shopper tell you what's nearby. Just select Stores from the Home screen, and enter your postal code, or select Find near me option. If Shopper doesn’t know of a store you are adding you are always able to add these new stores to Shopper.

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    What are Reminders?

    This feature allows you to quickly find and add favorite items to your shopping list. If you often use a specific item, you can easily make it a favorite item. Just select “Make this a favorite?” from the item info screen. This will add the item to Reminders, and enable you to quickly add the item to future shopping lists.

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    I see Friends on the home screen. What does it do?

    The Friends section allows you to interact with friends or family in a number of ways. Send lists to family members, friends, etc. and Shopper keeps the list synced, in real-time, between all people it's synced with. Found a deal at a retailer you'd like to tell others about? Share that special offer across Facebook and Twitter or email it to a specific person. Want to tell someone to get Shopper? Send a link to download shopper to anyone via Facebook, Twitter or via email.

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    What is the Flyers section?

    Flyers is a feature of Shopper that enables you to view cover pages of weekly flyers from stores near you. Just tap an item on the flyer cover to see detailed info about it. You can also browse the items in the entire flyer by category or search by keyword. To view flyers, tap on Flyers from the Home Screen, then pick a store, or search for a store by entering postal code, or by selecting Find near me option.

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    Create a store

    To create a custom store you would go from Home screen to the Stores section and tap Add Custom Store.

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    Tips for setting up store and aisles

    The store buttons across the top of the shopping list are for rearranging your current list based on the aisle layout of that store. You can specify the layout of each store in the Aisles screen. When you tap a store button, it redisplays your current shopping list in a different order. If Store A has Produce at the top of its aisle order, then selecting Store A will cause all the produce items to be at the top of the list. If Store B has Produce at the bottom of its aisle order, then selecting Store B will cause the produce items to be at the bottom of the list.

    You can also hide aisles for particular stores. So for example, you might hide all food aisles for a store like a hardware store. That way, when you are in a hardware store, your list will display only hardware items, and not food items.

    The intent of switching stores is to allow you to have one big list that you take from store to store and to use the store buttons to help with the organization of your list.

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    Creating a custom Aisle

    If you would like to create a custom Aisle, go to the Aisles screen > Edit > then tap on the + sign. A screen to add the Aisle will appear.

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    Organizing your list to match the aisle layout of your store

    You can rearrange Shopper’s Aisles into the order that fits your store. In the Aisles screen, tap Edit then drag the aisles into the order you want. Your shopping list will then be organized the same way (assuming you have "Sort by Aisle" turned on). If you have created multiple stores in Shopper, you can create a different aisle layout for each store.

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    Using item notes to include detailed product info

    Please be aware that notes are saved both in the product catalog and in the shopping list. Whenever you edit a note, it gets saved in the current list and also back into the product catalog. That way, the note is preserved, even if you delete the shopping list. The only consequence of this is: if you have two lists with a different note for the same item, whichever list was last active will be the note that gets saved as the default note in the catalog. That means when you go into a list that does not contain a note, you will get the note from the last active shopping list.

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    Deleting an Item

    To delete an item, please locate the item you wish to delete by browsing for the item. When located, tap “Edit”, you will see a red delete icon appear next to all items within that aisle. Tap the desired item’s icon to delete the item. Note this affects all lists that may have the item on the list or in-cart.

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    Copying and moving items between lists

    You can easily copy and move items between shopping lists. To do this, open a shopping list and then tap the Edit button. This mode allows you to select multiple items. When you have selected all the items you want, tap the Copy or Move button to transfer items between lists.

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    Creating a new list with several items from another list

    You can easily create a new shopping list containing just a handful of items from another shopping list. To do this, open a shopping list and then tap the Edit button. This mode allows you to select multiple items. When you have selected all the items you want, tap the New button to create a new list containing just the items you have selected.

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    Using one master list with multiple stores

    Here’s an example of a way to use one master shopping list for multiple stores (instead of creating separate lists for each store). Let’s say you have created a pharmacy store named FeelRight Pharmacy and a grocery store named GroceryMax. When you’re at FeelRight Pharmacy, you don’t want to see all the grocery items on your list. And when you’re at GroceryMax, you don’t necessarily want to see all the pharmacy items, although you might want to temporarily see them since sometimes you buy pharmacy items at the grocery store. Here’s how to set this up.

    When you create your GroceryMax store, set its aisles up so that all grocery-related aisles are visible and the rest are hidden. By default, Shopper comes with a Pharmacy aisle and a Toiletries aisle so you probably want to hide those for GroceryMax. You can do that in the Aisles screen by tapping the Edit button. Do the opposite for FeelRight Pharmacy — hide everything except the pharmacy-related aisles. Then create just one shopping list with everything in it. When you shop at FeelRight Pharmacy, tap the FeelRight Pharmacy button at the top of your shopping list. You will then see only your pharmacy items. When you’re at GroceryMax, tap the GroceryMax button and your list will change to display only grocery items. Now, if you want to see those pharmacy items as well, tap the All Stores button and you will now see everything. The nice thing about working this way is that you only have to manage one shopping list but you can switch from store to store until you have checked everything off.

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    What are Templates?

    Templates are a way of create standard lists that you reuse all the time. Think of templates as starter lists for other lists. You might make a template for things you normally buy every week, for some of your favorite recipes, or for special occasions, like the holidays or a cocktail party. Turning on the template flag simply marks that list as a template. Otherwise, it is just a normal list. You can change this option on a list anytime. On the Lists screen, tap Edit, then select the list you want to change into a template, then set Template to ON, then tap Save. Template lists show up at the bottom of the Lists screen in gray. When a list is a template and you try to open it, Shopper first asks you if you want to create a new list based on the template or if you want to modify the template itself. See Creating a new list with several items from another list if you want to create a new list with only a portion of a template list.

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    Recipes

    While Shopper doesn't have direct support for recipes, you can create a separate list for each recipe. When you want to add the ingredients from a recipe to one of your main shopping lists, Shopper has a couple different ways to do this.

    Using the + button on your shopping list, you can type the first few characters of a recipe name and then tap the recipe. All the items from that recipe list will be added to your current shopping list.

    If you need to be add only a few items from your recipe, then you can open that recipe, tap Edit, and then select a few items. Then tap Copy to copy those items to your main shopping list.

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    Sharing a list with someone

    You can share a list with someone by going into Friends from Home Screen, choosing List Sharing and tapping on the list you want to share, or by pressing the Share button from the list screen. If the list sharing is turned off, you will get a sign in prompt. After signing in, you will be able to enter any recipients' email addresses to send invitation emails to. Recipient simply needs to accept the email invite on their iPhone or iPod Touch and the shared list will be added to the Shopper application on their device.

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    What to expect when sharing a list

    Once you send a list to other users, your list icon changes to show that the list is shared. Should all the recipients delete the received list, your list icon will change back to normal. Once you send/accept a list, you will be able to update it and receive updates from the other person. If you are a recipient, the updates are restricted to adding new items, adding items to cart, copying items to another list and deleting the list. If a list owner deletes the shared list, the list is converted to a local list on the recipients devices.

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    Unknown error when sharing a list

    If you encounter an "unknown error" when trying to share a list with someone, please look to see if your list name or any items or notes on your list contain an ampersand (&) character. Currently, the & character is not supported. We are working to accomodate this special character in a future release. Until that time, editing your list to remove the & character should restore list sharing capability.

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    The invite mail does not let me open a sharing list

    We have noticed that if you access your Google Mail or a small number of other email service providers via their websites that they will remove the Shopper list sharing link in an attempt to protect you because of the unknown format the link. The Shopper list sharing email contains a specially formatted link that the iPhone uses to launch Shopper and connect you to the shared list. Please open the list sharing email from your iPhone’s mail app directly to obtain the correct link and receive a shared list.

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    Unsharing a list

    You can turn list sharing off entirely or on a list by list basis. Presently, it is not possible to unshare lists from specific individuals.To unshare a list with all people that received it, view that list and tap the "gear" icon to see list settings. From the settings screen, scroll to the very bottom and you will see a button "Unshare List". Pressing this button will unshare the list from others. Those users that received the shared list will no longer bee able to update your list, however they will retain a private copy of that list in the last state it was in when unshared. In order to re-share lists with others, you will need to share the list with recipients via their email address again.

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    How can I scan barcodes?

    From the Home Screen: select Scanner option. Scan an item, then edit the scan results as needed and save. Saving the item adds it to your last viewed list. You are then returned to the scanner to add more items. If you wish to return to the Home screen list simply tap "Home" icon from the scanner screen.

    From the Shopping List: tap the "+" button. A search screen will open and in the top-right hand corner you will see a "Barcode" button. Tapping this button opens the barcode scanner. Scan an item, then edit the scan results as needed and save. Saving the item adds it to your list. You are then returned to the scanner to add more items. If you wish to return to the list simply tap "Back" from the scanner screen.

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    Not seeing results for a barcode scan?

    If you scan an item and Shopper can't recognize the product, dont discard the scan and try again! When you scan an item and you dont get an item name, just tap to add one and save the product to your list. From that time on, every time you scan that item Shopper will know exactly what it is.

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    Viewing My Flyers+

    MyFlyers+ uses a postal code to deliver flyers local to you on your iPhone. Shopper will use your postal code to estimate the distance from you to your closest stores with special offers. You will be asked for your postal code the first time you run a version of Shopper that has MyFlyers+ and also in the space we would normally show special offers from local retailers when no postal code is entered.

    Once you have entered your postal code, Shopper will check for nearby retailers that are offering specials similar to the items on your list. To retrieve and view these special offers, view your list, then tap an item name on the list to see the item's additional information. Once on the item info screen you will see MyFlyers+ directly beneath the coupon field.

    MyFlyers+ shows the same deals offered on the retailer's printed circular. The deals that appear similar to this item on your list will be shown, broken up by retailer. Tapping a special offer will show you additional information about the item on sale, where it is being sold, the price, and picture of the item. If you tap on the store's location info you can either call the store directly or show the location on a map.

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    My Flyers+ and Stores

    MyFlyers+ will always attempt to deliver you any available special offers for stores near you and also for the store you appear to currently be in. To do this, myFlyers+ relies on the stores you create in Shopper (also used to save pricing, aisle order and other information). Please check if you can associate a retailer name to the store you have created in shopper. You can do this by editing the store. Having the retailer name set for a store will assist MyFlyers+ deliver special offers relevant to that retailer.

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    Sharing MyFlyers+ specials with Friends on social networks

    Once you drill in to item detail, you can tap a button "Share with Friends" which opens another screen letting you pick a social network to share with (options include: Facebook, Twitter, or regular email - sent locally from the phone). The message that is sent to social networks or via email includes a link to a Shopper landing page that the recipient can view which shows the detail of the special.

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    US/Canada & International Retailers

    We will be constantly adding retailers as they come aboard and rest assured, we are making every effort to include as many retailers around you as possible. Odds are that we have probably already reached out to them, but it would sure help speed things up if you told their customer service department that you’d like to see their flyers on Shopper! We appreciate the assistance and look forward to bringing you good news from this request soon.

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    What are FDA/USDA alerts?

    FDA alerts detail any U.S. Food and Drug Administration recalls, allergy alerts, and warnings. We offer these to users when one may be applicable to an item on your list to help keep you informed of potential health hazards.

    Similarly, USDA alerts detail the U.S. Department of Agriculture's alerts and recalls on meat and poultry products.

    For international users, we realize this information may not be relevant to you and are working on adding a limitation to how we show these alerts so that only users inside the U.S. will see them.

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    Where does the FDA/USDA alert show up on my Shopper screen?

    FDA alerts are shown as supplemental notes underneath an item's name on your list, this does not replace your own notes for the item. It is purely supplemental and intended to inform of a possible warning relating to this item. Viewing the item info for the item shows you the same alert on the bottom of the screen. Tapping this alert will show the full FDA alert in a browser window within Shopper so you can read the full alert information.

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    What happens if I click on the FDA/USDA alert?

    You will be shown to the FDA or USDA website's page detailing the alert from within a browser window in Shopper.

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    What about backups?

    iTunes makes backups of all app data, including Shopper, whenever you sync. You can use those backups to restore all your app data, including Shopper, to any iPhone or iPod that you have authorized with your iTunes account. So if you ever have to restore your device or buy a new one, you will be able to transfer your Shopper data. Just make sure you regularly sync with iTunes. That's when backups occur.

    Here are a couple of tech support articles from Apple about backups:

    http://support.apple.com/kb/HT1414
    http://support.apple.com/kb/HT1766

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    Tell a Friend about Shopper via social networks

    If you decide you want to let your friends know about Shopper, you can simply go to Shopper App Settings > Support > Tell a Friend and select the social network you would like to use in order to let your friends know.

Shopper BlackBerry

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   How do I create a list?

   Once you login into your Shopper app, you can press the Menu button on your Blackberry device and tap “New List”.

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   How do I search/create items in shopping lists?

   Go to Shopping List > Catalog > choose your Aisle > choose your Item. Now, if you don’t see an item in the product catalog, you can go to Shopping List > Search > enter Item > tap Create item.

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   Creating a custom Aisle?

   Go to Shopping List > Catalog > Add new Aisle. You will be prompted to enter name and Aisle. If you would like to set an Aisle in the root category, only enter the name, but leave the Aisle field blank.

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   Deleting an Item

   To delete an item go into your Shopping List > highlight the item you want to delete > press the Menu button > Delete Item.

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   Sharing a list with someone

   In order to share a list, you would choose your Shopping List > press the Menu button on your Blackberry device > tap Share List. A text field will appear for you to enter the e-mail of the person you’re sharing the list with.

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   The invite mail does not let me open a sharing list

   We have noticed that if you access your Google Mail or a small number of other email service providers via their websites that they will remove the Shopper list sharing link in an attempt to protect you because of the unknown format the link. The Shopper list sharing email contains a specially formatted link that the Blackberry uses to launch Shopper and connect you to the shared list. Please open the list sharing email from your Blackberry’s mail app directly to obtain the correct link and receive a shared list.

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   What to expect when sharing a list

   Once you send a list to other users, your list icon changes to show that the list is shared. Should all the recipients delete the received list, your list icon will change back to normal. Once you send/accept a list, you will be able to update it and receive updates from the other person. If you are a recipient, the updates are restricted to adding new items, adding items to cart, copying items to another list and deleting the list. If a list owner deletes the shared list, the list is converted to a local list on the recipients devices.

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   Unsharing a list

   You can turn list sharing off on a list by list basis. Presently, it is not possible to unshare lists from specific individuals. To unshare a list with all people that received it, view that list and using the menu button on your Blackberry device tap the Unshare This List button. You will be asked to confirm if you want to unshared the list.

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   What are FDA/USDA alerts?

   FDA alerts detail any U.S. Food and Drug Administration recalls, allergy alerts, and warnings. We offer these to users when one may be applicable to an item on your list to help keep you informed of potential health hazards.

   Similarly, USDA alerts detail the U.S. Department of Agriculture's alerts and recalls on meat and poultry products.

   For international users, we realize this information may not be relevant to you and are working on adding a limitation to how we show these alerts so that only users inside the U.S. will see them.

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    Where does the FDA/USDA alert show up on my Shopper screen?

    FDA alerts are shown as supplemental notes underneath an item's name on your list, this does not replace your own notes for the item. It is purely supplemental and intended to inform of a possible warning relating to this item. Viewing the item info for the item shows you the same alert on the bottom of the screen.

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    What about backups?

    Currently, the best way to backup your lists would be using Shopper Connect – a web based portal that lets you manage and share lists. Simply share your lists from Blackberry to Shopper Connect and they will be stored on the server. If you delete the list by accident, you can easily go to Shopper Connect and share it back to your Blackberry device.

Shopper Online

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   What exactly is Shopper Online?

   Shopper Online is a web based portal that can communicate with your Shopper app. Shopper Online can be used to manage lists from Shopper app, create custom lists and items, remove items and synchronize with Shopper app. Please note that Shopper Online can also be used as a backup to all your custom built lists. To get a list from your iPhone visible in Shopper Online, please share the list with yourself. This keeps your list private but will allow you access to it on the web.

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   Do I need to register an additional account for Shopper Online?

   No, you do not. You simply login with your Shopper account and share the lists with anyone, including your own Shopper account. Registration is required only if you do not have a Shopper account already registered.

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   How would I use Shopper Connect as a backup?

   Once you have all your lists created OR shared from your Shopper app, you can click Save and your data will be saved. Your data will never be erased from Shopper, until you make that decision.

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   How do I manage my account?

   In the left hand side you will see the “User Account” tab. You can change all the information, except your username. Also, the option to reset the password is on the right hand side.

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   When I share from iPhone to Shopper Connect, what happens to my list?

   Once shared, you will be able to alter the list in any way you want – create, edit, delete and then sync back to your Shopper app on iPhone. You should see new updated information. However, if you try and unshare the list on the iPhone, the list will disappear from Shopper Connect and it will be only a local list on your iPhone.

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   What happens to my list when I create a list in Shopper Connect?

   As long as you remain signed in on the iPhone you will see the list come from Shopper Connect to your phone. You’ll be able to change the data from both the iPhone and Shopper Connect. If you try and unshare the list in Shopper Connect, you will retain the list on your iPhone only.

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   How are Aisles in Shopper Connect organized?

   If you create Aisles in your iPhone and share it with Shopper Connect, the aisles will be organized just as they are in your Shopper app. However, if you create a new list with items in Shopper Connect, the items will be displayed under the “Uncategorized” category.

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   Can I change the list order?

   Yes. In the top right hand corner, you will see “Order”. This will let you order the lists alphabetically or by aisle order.

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